Privacy Policy

Polly’s Natural Nibbles (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, interact with our social media, or use our services.

1. Information We Collect

We may collect the following personal information:

Contact details: name, email address, phone number, billing/shipping address
Account information: if you create an account or subscribe to our Wag Bags or loyalty program
Payment information: for orders and subscriptions (processed securely via Wix)
Usage information: website interactions, pages visited, and purchases
Social media interactions: when you interact with us on Facebook, Instagram, TikTok
Marketing preferences: your choices about receiving promotional emails

2. How We Use Your Information

We use your personal information to:

Process orders, subscriptions, and payments
Send invoices, order confirmations, and updates via Wix
Deliver Wag Bags and manage subscriptions
Respond to enquiries and provide customer support
Send marketing communications (you can unsubscribe at any time)
Improve our website, products, and services
Run loyalty programs and rewards (Polly’s Points)

3. Sharing Your Information

We do not sell your personal information. We may share your data with:

Service providers like Wix for hosting, payments, and email communications
Delivery partners to ship your Wag Bags
Analytics providers to improve our website experience
Social media platforms (Facebook, Instagram, TikTok) for running campaigns, only if you interact with our posts or ads

All third-party providers are required to protect your information and use it only for the services we engage them for.

4. Cookies and Tracking

We use cookies and similar technologies to improve your browsing experience, analyse website traffic, and personalise content. You can manage or disable cookies in your browser, but some features may not function properly.

5. Your Rights

Under GDPR and UK data protection laws, you have the right to:

Access the personal information we hold about you
Correct or update inaccurate data
Request deletion of your data
Withdraw consent for marketing communications at any time
Object to or restrict certain processing activities

To exercise your rights, please contact us at pollysnaturalnibbles@gmail.com

6. Data Retention

We will only retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.

7. Security

We implement appropriate technical and organisational measures to protect your personal data. However, no method of transmission over the internet or electronic storage is 100% secure.