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Terms & Conditions

By using the Polly’s Natural Nibbles website, purchasing products, or subscribing to our Wag Bags, you agree to the following Terms & Conditions. Please read them carefully.

1. General

Polly’s Natural Nibbles (“we,” “us,” or “our”) sells natural and not 100% natural dog treats via our online shop and subscription service (Wag Bags). As well as some cat products and toys etc. These Terms & Conditions apply to all customers. 

2. Orders and Subscriptions

  • All orders are subject to availability.

  • Wag Bag subscriptions are recurring and will be delivered monthly until you cancel.

  • You may pause, skip, or cancel your subscription at any time via your account or by contacting us.

3. Substitutions

  • Occasionally, a product in your Wag Bag may be out of stock.

  • In this case, we reserve the right to substitute the product with another of equal or greater value that is similar in type or purpose.

  • Substitutions will be made at our discretion and aim to keep your dog’s treat experience varied and enjoyable.

4. Pricing & Payment

  • Prices are displayed in GBP and include VAT where applicable.

  • Payment is processed securely through Wix.

  • You agree to pay all charges for your subscription or one-off purchases in full.

  • We reserve the right to change prices at any time, but you will be notified in advance for subscription changes.

5. Delivery

  • Wag Bags are delivered via postal service or our chosen courier service and based on weight.

  • All shop products are delivered via postal service or our chosen courier service and based on weight.

  • Delivery times may vary; we aim to dispatch your subscription or order within 2 days and you should receive it within 5 days. However there may be delays due to the postal or courier service. There also may me a delay due to holidays or availability of products which will mean a longer processing time. If this is the case we will inform you of this at the time of ordering. 

  • You are responsible for providing the correct delivery address.

  • We are not liable for delays caused by the courier or circumstances beyond our control.

6. Returns & Refunds

  • Due to the nature of our products (perishable dog treats), we do not accept returns unless the product is faulty or damaged.

  • If there is an issue with your order, please contact us within 7 days of delivery.

  • Generally there are no refund due to the nature of our products. Refunds or replacements will be handled at our discretion.

7. Allergies & Health

  • While the majority of our treats are allergy-aware and carefully selected, you are responsible for checking ingredients for your dog’s specific allergies or sensitivities.

  • We are not liable for adverse reactions caused by your dog consuming our products.

8. Intellectual Property

  • All content on the website, including images, text, logos, and branding, is the property of Polly’s Natural Nibbles.

  • You may not reproduce, distribute, or use any content without our written permission.

9. Liability

  • We take every precaution to provide safe, high-quality products.

  • We are not responsible for any indirect, incidental, or consequential damages related to the use of our products or website.

  • Our liability is limited to the purchase price of the products.

10. Changes to Terms

  • We may update these Terms & Conditions from time to time.

  • The latest version will always be available on our website.

11. Contact Us

For questions about these Terms & Conditions or your order:
Email: pollysnaturalnibbles@gmail.com

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